You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.

You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service, or at any time during treatment. You have the right to receive the Good Faith Estimate at least 1 business day before your scheduled service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. 

 For questions or more information about your right to a Good Faith Estimate or how to dispute a bill, see your Estimate. To learn more about the No Surprises Act, ask a question, or submit a complaint visit www.cms.gov/nosurprises or call 1-800-985-3059.

Notice to Consumers

In accordance with Texas law (House Bill 4224 and Section 181.105 of the Texas Health and Safety Code), the following information is provided to help consumers understand their rights and available resources.

Requesting Your Health Care Records

You have the right to request a copy of your mental health records. To request records, please submit a written request to your treating clinician. Requests may be made via email, secure client portal, or in writing. Records will be provided in accordance with Texas Law and applicable privacy regulations. If you have any questions about accessing your records, please contact your clinician for assistance.

Contacting the Texas Behavioral Health Executive Council (BHEC)

The Texas Behavioral Health Executive Council regulates licensed mental health professionals in the state of Texas. If you have questions about licensure or professional standards, you may contact BHEC directly:

https://bhec.texas.gov/contact-us/

Filing a Consumer Complaint

If you wish to file a consumer complaint regarding mental health services, you may do so with the Texas Office of the Attorney General:

https://www.texasattorneygeneral.gov/consumer-protection